Skype is still recovering from its massive outage yesterday, but it is getting back to normal. Instant messages still seem to have a delay (anecdotally, I am noticing that I hear the IM ping, but then it is hit or miss whether any message comes through), but voice calls are working fine. I know because I just spoke with CEO Tony Bates over Skype. He estimates that between 16 million and 17 million Skype users, or about 80 percent of the people who would be on the service right now, can use it. "We are bringing folks back on in a controlled manner," he says. Bates priority is to get the service back up and running and to make sure Skype does not lose the trust of its users. To rectify that, he is publicly apologizing to them for the downtime and will offer users some sort of credits, with more details on that coming out later today. (Yes, free calls!) This is the right approach, and reminds me of what Netflix does when its streaming movie service goes down (free movies). 
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