Google Apps Removes Scheduled Downtime Clause From SLA; Gmail Had 99% Uptime in 2010

Google has made some significant changes to its service level agreement (SLA) for Google Apps, removing the clause that allows for scheduled downtime. Previously, Google had a clause that included the right for downtime due to maintenance. The new version of the SLA has been amended to eliminate maintenance windows in the agreement. So any unscheduled and now scheduled downtime-will count towards downtime in the Google Apps SLA. If Google drops below 99.9 percent uptime for the month, Google Apps users will receive a credit. Google has also changed its agreement to count ANY intermittent downtime. Previously, a period of less than ten minutes was not counted as downtime. And before that, Google Apps could be unavailable for more than 21 hours on a given day, and the company could still claim they had 100% uptime.

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